Shipping Policy – Jones Road Beauty

Effective Date: 2025-03-02

At Jones Road Beauty, we strive to deliver your favorite eye makeup products quickly, securely, and efficiently. Please review our shipping policy below for information on processing times, shipping methods, and more.

📦 Order Processing

• All orders are processed within 1–2 business days (excluding weekends and holidays) after payment is confirmed.
• Orders placed after 12 PM CST may be processed the following business day.
• During high-volume periods (such as holidays or promotions), processing times may be slightly extended.

🚚 Shipping Options & Delivery Times (U.S. Only)

We currently only ship within the United States.

📍Shipping Address Requirements

• Please ensure your shipping address is accurate and complete.
• We are not responsible for delayed or lost packages due to incorrect address information.

📦 Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking number.
• You can track your shipment directly through the link provided or on our website’s order tracking page.

🚫 Undeliverable or Returned Packages

• If your package is returned to us due to an incorrect address or delivery failure, we will contact you.
• Additional shipping fees may apply for resending the package.

📩 Missing or Damaged Items

If your package arrives damaged or if items are missing, please contact us within 7 days of delivery at info@jonesroabdeauty.store with your order number and photos (if applicable). We’ll resolve the issue promptly.

❗ Shipping Delays

While we aim to meet all delivery estimates, delays may occur due to weather, carrier issues, or holidays. We appreciate your patience and understanding.

Need Help?

If you have any questions about your shipment, contact our customer support:

📧 Email: info@jonesroabdeauty.store
📞 Phone: +1 (210) 971-6899